According to Javelin Strategy & Research, “Effective onboarding and activation that emphasizes customer engagement can help financial institutions boost profitability by $212 per customer.” 1
According to Forrester Research, “Production costs dominate the on-boarding discussion today, but how your organization treats customers will be the main focus in the future. Rampant commoditization of core services means one thing: Future margins will come from satisfied customers who remember smooth on-boarding experiences and competent exception management.” 2
“Customers today conduct personal and professional business when, how and wherever they like. To win their business, organizations must meet these expectations, beginning with the initial onboarding experience,” said Reynolds C. Bish, vice president of Lexmark and president of Lexmark Enterprise Software. “Onboarding Agility allows organizations to simplify and transform the first mile of business from the critical initial interaction, thus increasing the likelihood of fostering a long-lasting, profitable relationship.”
Lexmark (NYSE: LXK) creates enterprise software, hardware and services that remove the inefficiencies of information silos and disconnected processes, connecting people to the information they need at the moment they need it. Open the possibilities at www.Lexmark.com.
Lexmark, the Lexmark logo, Open the possibilities, Kofax TotalAgility, and Kofax Onboarding Agility are trademarks of Lexmark International, Inc., registered in the U.S. and/or other countries. All other trademarks are the property of their respective owners.
1 Javelin Strategy & Research, Convert `Silent Attrition’ into Banking Engagement and Profits, 11th February 2015
2 Forrester Research, Forrester Vendor Landscape: Financial Services Client On-Boarding Solutions Providers Offer Fresh Ideas And Approaches For On-Boarding Challenges, Craig Le Clair, 28th September 2015